Terms & Conditions
To secure your booking, you’ll need to pay a 50% (non-refundable) deposit.
The remaining balance is payable, 4 weeks before your check-in date, to:
CHECK-IN AND CHECK-OUT
You can check in at any time from 2 pm, Check-out time is 10 am. We have a key lock so you are able to check in later and check out earlier if required.
TERMS AND CONDITIONS
Who we are
Ralph Lodge is operated by Conroy Ltd (insert company details)
You are entering into this contract with Conroy Ltd, and references in this agreement to ‘we’, ‘us’ and ‘our’ are references to Conroy Ltd.
How to contact us
You can contact us by completing the form on the Contact page of our website, by phoning
07890437677 or via firstname.lastname@example.org
Your Booking Request
When you receive your Confirmation Email from us, your booking is complete. A Contract between you and us now exists.
We will need credit or debit card details from you to confirm the booking. By providing them, you authorise the use of this card for any sums that become owing to us. The cost of your stay at the premises (the ‘Fee’) will be set out in the ‘Confirmation Email’. You must pay 50% of the Fee (the ‘Deposit’) in order to secure your booking. The Deposit is non-refundable. The remaining 50% of the Fee must be paid in full in cleared funds at least 4 weeks before your check-in date.
The fees referred to above will be charged to the card details you supplied to us when you booked. If you fail to arrive for your stay on your check-in date, your deposit will not be refunded, and you will be charged the remaining 50% of the Fee. If you wish to cancel your booking, please contact us by phoning 07890437677 or via email@example.com
Check-In and Check-Out
Unless otherwise agreed, check-in is from 1 pm. Guests must check out no later than 10 am.
At the point where you pay the remainder of the balance for your stay and before you check in, we will need to take a balance of the deposit which is £650.
Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their stay. They must not be left unaccompanied in parts of the house particularly outside or near the log burner.
The price of your stay will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your Confirmation Email. In the case of an obvious error, we reserve the right to amend our charges, or to cancel your booking.
PROPERTY AND CANCELLATION POLICIES
If you cancel your booking, your deposit will be refunded but the following additional charges will be payable.
If you cancel your booking more than one year before your check-in date, your deposit will be refunded minus a £50 admin charge for cancellations.
The following additional charges will be payable for shorter periods before check-in:
a) 20% of the fee if you cancel less than 364 days before your check-in date.
b) 25% of the Fee if you cancel less than 90 days before your check-in date.
c) 50% of the Fee if you cancel less than 28 days before your check-in date.
During your stay, you agree to comply with the following house rules:
We will issue with one set of keys to the premises on the Commencement Date. You must return these to us on the Departure Date. If you lose a key, you must inform us immediately and you will pay the reasonable cost of replacing it or the lock.
We have a key lock system, if you are not able to meet us at the time of check in we will give you the code for this. Please note the code is changed every time we have a new guest stay.
Please do not cause any nuisance, damage, disturbance or annoyance to any of our neighbours. Do not use the garden or any external parts of the premises for any social gathering after 10 pm.
Please don’t allow any TV, radio, musical instrument or other equipment so as to allow any noise to be audible outside of the premises.
Please do not leave any rubbish or litter on any external part of the premises except in a bin designated for that purpose.
Smoking is not permitted in any part of the premises. If we suspect that that any person has smoked in a room during your stay, we reserve the right to charge a reasonable specialist cleaning fee against the card you have used to secure your booking. In the event of our finding that you have failed to comply with our smoking policy, we reserve the right to terminate the remainder of your stay.
Small dogs are welcome for an extra fee of £50 per do, maximum one dog in the property.
Dogs are not allowed on the furniture or upstairs under any circumstances. All dog mess in the gardens is to be removed by guests. Dog owners must sign a separate disclaimer form before they arrive which confirms that they will be liable for making good any damage caused by their dog and/or any additional cleaning which may, in our reasonable opinion, be required.
Dogs must sleep in the utility room and are not to be left unattended in the property if you go out.
Any accident or injury suffered by you or your guests whilst on the premises must be reported to a member of management and, in any event, within 24 hours. This information is needed in order to comply with health and safety obligations and for insurance purposes. We kindly ask you to complete an accident form in the information folder.
We ask you to respect our staff and any other guests and to refrain from any improper, violent or abusive behaviour at all times during your stay. In the event of your failing to comply with this policy, we may eject you from the premises and cancel the remainder of your stay.
We ask all guests to respect the premises’ rooms and facilities. In the event of any damage to the room(s) during your stay, or if any items are missing from rooms, common parts or gardens on your departure, we may charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
DAMAGE AND LOSS
The risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely, and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the premises. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. We do not in any circumstances exclude or limit our liability to you for any death or personal injury you may suffer which relates to or arises as a as a result of any negligence on our part. Save as stated above:
a) We will not be liable for any direct loss or damage that you or any guest or invitee of yours may suffer in the premises, however caused, and our liability for any loss or damage will not exceed the Fee.
b) We will not be liable under any circumstances for any indirect or consequential loss that you or anyone else who is your guest or invitee at the premises may suffer however that may be caused.
c) We accept no responsibility for any damage caused to your property or the property of anyone else who is your guest or invitee at the premise unless such damage is caused by our negligence or breach of contract.
d) We accept no responsibility for any injury or damage caused by your non-disclosure to us of any allergies or special dietary needs.
We will not be liable for any non-performance of in whole or part of our obligations under these terms and conditions as a result of any event or cause beyond our reasonable control, including but not limited to any governmental act or regulation, strike, lock out, flood, earthquake, extreme adverse weather conditions, natural disaster, other acts of God, acts of terrorism, or failure of electric power, gas, water, or other utility service, plant machinery, computers or vehicles, or the collapse of any building structures (‘Force Majeure Event’). If our ability to perform our obligations to you is affected by a Force Majeure Event then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the event. Provided we do this we will not be liable for any delay or non-performance caused by such event but if there is a risk of substantial delay or non-performance by us such that the premises will not be available to you during your proposed stay, you may end the contract and we will refund your Deposit (provided that this has been paid). In such circumstances, we will not be liable for your costs of booking alternative accommodation.
YOUR PERSONAL INFORMATION
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under our contract with you to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under such contract.
If any provision, or part provision, of these terms is found to be illegal or unenforceable, it shall be deemed deleted (to the extent necessary) and the rest will continue in force.
Even if we delay in enforcing your contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking your contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the contracted service, we can still require you to make the payment at a later date.
Governing Law & Disputes
Your contract with us (and any dispute or claim under it) is governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle and dispute or claim arising out of or in connection with this agreement, or its subject matter or formation.